Ki918 Terms and Conditions – Gaming Platform Rules & Policy

Welcome to ki918. The ki918 website and mobile application (hereinafter referred to as the "Platform") are operated by a company holding a valid and recognised online gaming licence. These terms and conditions ("Agreement") govern your use of the Platform as a registered user ("Member") or visitor.

By accessing, registering, or using any part of the ki918 Platform, you hereby acknowledge that you have read, understood, and agree to be bound by all the terms and conditions contained in this Agreement, including Privacy Policy and Responsible Gaming Policy which form part of this Agreement.

Ki918 reserves the right to modify, add, or amend these terms and conditions at any time without prior notice. It is your responsibility to review this page periodically. Continued use of the Platform following any changes constitutes acceptance of the updated terms.

Use of the ki918 Platform is limited to individuals who meet all of the following eligibility criteria. By registering an account, you confirm that:

• You are 18 years of age or older on the date of registration. ki918 takes the issue of child protection seriously and enforces strict age verification through the KYC process.
• You are a resident or individual accessing the Platform from a jurisdiction where online gaming activity is legally permitted.
• You do not appear on any prohibited individuals list maintained by any relevant regulatory body.
• You are not currently under a self-exclusion period imposed by ki918 or any related gaming platform.
• You are using the Platform in a personal capacity, not on behalf of any business entity or third party.
• The funds you use to play at ki918 are from your own legitimate income, free from any unlawful activities.

Each individual is only permitted to hold one (1) active account at ki918. Opening multiple accounts by the same individual — whether using a different name, phone number, email address, identification number, or IP address — is strictly prohibited and may result in the closure of all associated accounts and forfeiture of all wins.

During registration, you are required to:

• Provide accurate, complete, and up-to-date personal information, including your full name, date of birth, phone number, and active email address.
• Create a unique username and password. Your password must be at least eight (8) characters long, combining uppercase letters, lowercase letters, numbers, and symbols.
• You agree to keep your login credentials confidential. ki918 shall not be liable for any losses resulting from your failure to protect your account information.

All new accounts must complete the KYC (Know Your Customer) verification process before the first withdrawal can be processed. Required documents include a valid identity card or passport copy, as well as proof of current address within the last three months.

Ki918 provides a range of secure and convenient payment methods for members' ease. All transactions are processed through channels protected by 256-bit SSL encryption.

Deposit:

• Accepted deposit methods include FPX online banking, Touch 'n Go eWallet, GrabPay, instant bank transfer, and other local payment methods.
• The minimum deposit is as specified on your account page and is subject to change from time to time.
• All deposits are processed instantly or within the stated timeframe depending on the chosen payment method.
• Ki918 does not charge any processing fees for deposits; however, your bank or e-wallet provider may apply their own charges.
• Deposited funds may only be used for gaming purposes and cannot be transferred to third-party accounts.

Withdrawal:

• Withdrawals can only be made to a bank account or e-wallet registered under the same name as your ki918 account.
• The KYC verification process must be completed before your first withdrawal request can be approved.
• Ki918 processes withdrawal requests within one (1) to three (3) business days, depending on the chosen withdrawal method.
• Any suspicious withdrawal attempts or those that do not comply with anti-money laundering (AML) policy may be blocked and investigated.
• The minimum withdrawal amount is as specified in your account and subject to the applicable bonus terms.

Ki918 offers a variety of bonuses and promotions from time to time to enhance our members' gaming experience. All bonuses are subject to specific wagering requirements as stated in the terms of each promotion.

• Welcome Bonus: Awarded to new members upon their first deposit. Wagering requirements and bonus withdrawal limits are clearly stated on the relevant promotions page.
• Weekly Cashback: Calculated based on net losses within the specified period. Cashback is automatically credited to the member's account on the designated day.
• Reload Bonus: Available to existing members on subsequent deposits that meet the specified minimum requirements.
• VIP Programme: Eligible members get access to exclusive bonuses, higher withdrawal limits, a personal account manager, and a range of other privileges.

General terms applicable to all ki918 bonuses:

• Bonuses may only be used for gaming purposes and cannot be directly converted to cash without first meeting the wagering requirements.
• Only one bonus may be active at a time unless otherwise stated.
• Ki918 reserves the right to void any bonus suspected of being misused, including through hedging, arbitrage, or strategies intended to exploit bonus offers.
• Winnings earned using bonus funds are subject to the applicable bonus withdrawal limits.
• All bonus terms must be fulfilled within the specified expiry period. Expired bonuses will be cancelled automatically.

Ki918 is committed to providing a fair and secure gaming environment. All games available on the Platform use a Random Number Generator (RNG) that has received independent certification from internationally recognised testing bodies.

• The outcome of all games is final and cannot be disputed except in cases of proven technical failure.
• In the event of a technical disruption or system failure during an active game session, ki918 will use server records to determine a fair outcome. If the outcome cannot be determined, the relevant wager will be fully refunded.
• The use of automation software, bots, or any third-party tools intended to gain an unfair advantage in any game is strictly prohibited.
• Collusion between players to gain an advantage in table games or sports betting is an offence that may result in account closure and legal action.
• All odds and payouts in Live Casino, Slots, Sports, and e-sports games are as displayed in the game interface and subject to ki918's payout policy.

For sports and esports betting, confirmed bets are final and cannot be cancelled except in specific cases such as event cancellation, event postponement beyond the set time limit, or an obvious error in odds setting.

Your account security is our priority. ki918 employs advanced encryption and multi-layered security protocols to protect your information and funds.

• You are solely responsible for keeping your password and login credentials confidential. Do not share this information with anyone, including ki918 staff.
• Enable two-factor authentication (2FA) for an extra layer of protection. This is strongly recommended for all accounts.
• Immediately notify the ki918 support team if you suspect any unauthorised access to your account.
• Ki918 will never ask for your password via email, SMS, or live chat. Be cautious of any communication requesting sensitive information.

The KYC (Know Your Customer) process is a mandatory compliance requirement designed to prevent money laundering, terrorism financing, and identity fraud. Documents that may be requested include:

• A copy of a valid Malaysian identity card (MyKad) or passport.
• A recent bank statement or utility bill as proof of address (not more than three months old).
• Source of funds documentation where required for high-value transactions.
• A selfie with your identity document for further identity verification if required.

Failure to complete the KYC process within the specified period may result in a temporary restriction on withdrawal functions until verification is complete.

Ki918 places great importance on member well-being. We provide a range of responsible gaming tools to help you maintain control over your gaming activity:

• Deposit Limit: Set daily, weekly, or monthly deposit limits through your account settings.
• Wagering Limit: Set a maximum amount you can wager within a given period.
• Cool-Off Period: Take a break for 24 hours, 7 days, or 30 days from the platform whenever you feel the need.
• Self-Exclusion: Sign up for a long-term self-exclusion of 6 months, 1 year, or permanently.

If you feel that your gaming activity has become a problem, please contact our Responsible Gaming team via live chat or visit the Responsible Gaming for more information and professional support resources.

You may close your ki918 account at any time by contacting our support team. Before closure, please ensure all pending withdrawals have been settled.

Ki918 reserves the right to suspend or terminate a member's account without prior notice under the following circumstances:

• Violation of any terms and conditions stated in this document.
• Fraud, identity falsification, or use of false information during registration or KYC.
• Use of unauthorised software or methods to gain an unfair advantage in any game.
• Opening multiple accounts to abuse bonuses or promotions.
• Money laundering or any suspicious financial transactions.
• Threats, abusive language, or inappropriate behaviour towards ki918 staff.
• Instructions from relevant authorities or regulatory bodies.

In the event of account closure due to a violation, ki918 reserves the right to withhold related funds until the investigation is complete. If the violation is proven, those funds may be fully forfeited.

All content on the ki918 Platform — including but not limited to text, graphics, logos, images, audio clips, digital downloads, data compilations, and software — is the exclusive property of ki918 or our content providers and is protected by Malaysian and international intellectual property laws.

• Copying, distributing, displaying, broadcasting, or exploiting any part of the ki918 Platform for commercial purposes without prior written consent from ki918 is strictly prohibited.
• You may use the Platform's content solely for personal, non-commercial purposes, subject to these terms.
• The name "ki918", its logo, and all related trademarks are registered property of ki918. Unauthorised use constitutes a legal offence.
• Any feedback, suggestions, or ideas you submit to ki918 may be used without any obligation to compensate you.

The ki918 Platform is provided "as is" and "as available". While we strive to ensure the platform operates smoothly at all times, ki918 makes no express or implied warranties regarding the continued availability, accuracy, or suitability of the Platform for any particular purpose.

• Ki918 is not liable for any loss, damage, or liability arising from technical disruptions, system maintenance, or events beyond our control (force majeure).
• Ki918 is not responsible for losses incurred as a result of legitimate game outcomes, odds changes, or sports betting results.
• The maximum liability of ki918 to any member under any circumstances is limited to the balance of funds in that member's account at the time of the relevant incident.
• Ki918 is not responsible for use of the Platform from regions where online gaming is prohibited or restricted by local law. It is your responsibility to ensure your use is lawful in your jurisdiction.

This agreement is governed by and interpreted in accordance with the applicable laws under the jurisdiction of the ki918 licence. Any dispute arising from or in connection with this agreement will be resolved through binding arbitration in accordance with the arbitration rules set by ki918, unless local law provides otherwise.